Lately, I have gone through various write-ups, blogs, and articles that state how the Philippines and other nations are posing threat to the Indian call center sector. However, these are nothing more than words. In reality, India is still the favorite outsourcing destination for businesses across the globe. I agree there are countries that are now emerging as the prominent outsourcing destinations but they all are way back still to replace India.
Agreeably, the rise of nations like Malaysia, Philippines, and Indonesia have snatched a small part of the Indian BPO sector’s share. However, India still holds an apex position in the industry. This is possible because of a number of favorable aspects that boost the position of Indian call center. The western business world looks towards call centre India industry due to the high performance and low expense.
Indian call centers not only offer businesses easy and effective management of tasks but also provide them with first-rate service quality. Despite so many challenges, Indian call center sector still rises like a phoenix. Here are some of the compelling reasons that still secure India’s dominant and apex position in the outsourcing market:
It is an intriguing factor that the cost of hiring a beginner level technical expert in India is 1/3rd of the expense in the United States. Companies of all industries are hence choosing India because of the deduced operational and overhead expense.
Many organizations have reported a stagnant increase in the profit levels after outsourcing their extraneous functions to Indian call centers. This is because not only Indian BPOs take care of your business functions with effectiveness but they also provide your customers with a stupendous level of service experience. This entices your audience to come back to your business repeatedly, which leads to an enhanced profitability.
Less Managerial Intricacies
Managing business tasks internally pile up your head with a number of managerial hassles that could be avoided straightaway when you outsource the function. Affordable Call centre India is known for nimble and efficient handling business’s tasks with precision and professionalism. This shed a lot of pressure from your shoulders.
Seamless business tasks
Handling business functions by setting up an in-house facility is quite an expensive and strenuous task. Not only you require to hire and train professionals but to install the latest technologies for a frictionless operational handling. Even after offering training, in-house experts may get stressed due to high and low call volumes in the different seasons. Indian call centers have diligent agents who are experts in handling large call volumes with ease and effectiveness. This ensures the smooth running of your business tasks.
Boosted customer satisfaction
Call centre India is a sector that is catering to the business requirements of organizations around the USA, UK, Australia, Canada, etc. Professionals working here have gained immense know-how of the domain, which they utilize to offer an outstanding customer experience. As said, a lot of organizations have a main customer support facility in India even though their audience is from the western locations. This is so because Indian call center experts know how to use the technology and skills to provide first-rate service experience to your customers.